PORTLAND PRESS HERALD • July 26, 2022
The Maine Public Utilities Commission voted Tuesday to beef up standards it uses to measure the performance of the state’s two investor-owned electric distribution utilities, Central Maine Power and Versant Power. The commission amended an existing rule that sets standards for service performance, including power outage frequency and duration, storm restoration, call-center responsiveness, billing errors and customer satisfaction. The amended rule also requires the utilities to report to customers and to the PUC on these performance metrics via a report card